Shipping policy

● Shipping fee

A shipping fee will be charged separately from the selling price. * We will ship by Yamato Transport.

(normal delivery)
Kanto / Kansai / Tohoku / Shinetsu / Hokuriku / Tokai 1 per delivery destination880circle
Chugoku / Shikoku 1 delivery destination 1,100circle
Hokkaido / Kyushu 1 delivery destination 1,300circle
Okinawa per delivery destination 1,400 yen

* 20,000 yen or moreWith your purchasefree shipping(Excluding Okinawa and remote islands)

Additional costs may be incurred for delivery to some remote islands. In that case, we will adjust the shipping fee with the consent of the customer.



● Cash on delivery fee
If you use cash on delivery (COD) to a courier company, you will be responsible for the cash on delivery fee.
The cash on delivery fee depends on the total payment amount.

Less than 10,000 yen: 330 yen
10,000 yen or more and less than 30,000 yen: 440 yen
30,000 yen or more and less than 100,000 yen: 660 yen
From 100,000 yen to 300,000 yen: 1,100 yen

● Payment to the delivery company is cash only.
● If your first order is over 50,000 yen, we may ask you to pay in advance.
I could not receive it due to a long absence etc.Storage period of delivery companyIf it has passed,The product will be returned to our shop.Round-trip shipping in that case,Cash on delivery fee will be borne by the customerPlease note.

Delivery time of goods:

It will be delivered within 7 days of receiving your order.
* If the delivery company's storage period has expired due to the customer's long absence, and the item is returned to our shop, redelivery will be made by cash on delivery.

delivery company:

The basis is Yamato Transport.Depending on the situation of the delivery area, it may be delivered by Japan Post or Sagawa Express.
   

Return / Defective / Cancellation:
Please note that we basically do not accept returns or exchanges due to differences in images or individual differences.Many of the products we handle are handmade, and there are individual differences, and we sell products that have passed inspections by the creator and our shop. (If you are concerned about individual differences, please contact us as we can send the actual delivered product by e-mail etc. before shipping.) As an exception, if our shop judges and accepts returns, The return fee will be borne by the customer for returns due to customer's convenience.If the delivery company's storage period has expired due to a long absence for the customer's convenience and it is returned to our shop,In case of refusal of receipt or cancellation after shipping, the purchaser will be charged the round-trip shipping fee and cash on delivery fee. (Including free shipping)In addition, if the reason is damage during delivery, defective products, mistakes in the shipped product, etc., we will bear the shipping fee.


Return deadline:
It will be within 7 days after the item arrives.

Overseas shipping (outside Japan) does not apply to the above rules.
Overseas Shipping is not applicable above conditionhere


Overseas Shipping Overseas shipping

We will send it by EMS (Express Mail Service) mainly but it may choice by courier (DHL) in case more suitable for your area. Delivery fee will be calculated according to the weight and country / region. Total weight must be including much packing materials and the carton box to protect your items for long journey. So., those weight 1~2kg add to your products weight = Total weight. Please understand we will try do our best to deliver to you by safety.

Some specified countries, areas are available to purchase by online directly.
If you can not find your delivery places in checkout page, please contact us by E-mail ( info@shikioriori-store.com )
We are so happy to deliver to you!

*If your places like Islands, remote areas where necessary extra delivery fees by delivery company or your items need to pack over several boxes., we may contact you adjust your shopping fees just in case.

**It is not available specify the date and time for overseas delivery. The free shipping service shipped within Japan is not applicable.

More details Click here


Use Forwarding Company to Overseas
when you choose ''Shipping '' and fill in address in Japan where shipping company gives you in the checkout page. We will try pack with extra cushioning material so that it can withstand impact more than usual practice. Delivery fees: JPY1,400 Click here

Go to top