| Necessary charges other than the product price
Necessary charges other than the product price:
● Shipping fee
A shipping fee will be charged separately from the selling price.
Kanto / Kansai / Tohoku / Shinetsu / Hokuriku / Tokai 880 yen per delivery destination
Chugoku / Shikoku 1,100 yen per delivery destination
Hokkaido / Kyushu 1,300 yen per delivery destination
Okinawa 1,400 yen per delivery destination
* Free shipping for purchases of 20,000 yen or more (excluding Okinawa and remote islands).
Additional costs may be incurred for delivery to some remote islands. In that case, we will adjust the shipping fee with the consent of the customer.
● Cash on delivery fee
If you use cash on delivery (COD) to a courier company, you will be responsible for the cash on delivery fee.
The cash on delivery fee depends on the total payment amount.
Less than 10,000 yen: 330 yen
10,000 yen or more and less than 30,000 yen: 440 yen
30,000 yen or more and less than 100,000 yen: 660 yen
From 100,000 yen to 300,000 yen: 1,100 yen
● Payment to the delivery company is cash only.
● If you are a first-time customer and purchase more than 50,000 yen, you may be asked to pay in advance.
● I could not receive it due to a long absence etc. Storage period of delivery company If it has passed, The product will be returned to our shop. Round-trip shipping in that case, Cash on delivery fee will be borne by the customer Please note.
Overseas Shipping Overseas shipping
We will send it by EMS (Express Mail Service) mainly but it may choice by courier (DHL) in case more suitable for your area. Delivery fee will be calculated according to the weight and country / region. Total weight must be including much packing materials and the carton box to protect your items for long journey. So., those weight 1~2kg add to your products weight = Total weight. Please understand we will try do our best to deliver to you by safety.
Some specified countries, areas are available to purchase by online directly.
If you can not find your delivery places in checkout page, please contact us by E-mail ( firstname.lastname@example.org )
We are so happy to deliver to you!
**Not applicable COD and Paidy.
*If your places like Islands, remote areas where necessary extra delivery fees by delivery company or your items need to pack over several boxes., we may contact you adjust your shopping fees just in case.
**It is not available specify the date and time for overseas delivery. The free shipping service shipped within Japan is not applicable.
More details Click here
Use Forwarding Company to Overseas
when you choose ''Shipping '' and fill in address in Japan where shipping company gives you in the checkout page. We will try pack with extra cushioning material so that it can withstand impact more than usual practice. Delivery fees: JPY1,400 Click here
| Payment method and timing of payment
Credit card (Visa, Master, Amex, JCB), Paypal, cash on delivery (COD), postpay (Paidy), Apple Pay, Google Pay, Shop Pay, PayPay, Line Pay, UnionPay ( UnionPay)・ WeChatPay and Alipay can be used. * Cash on delivery and postpay (paidy) are only shipped within Japan.
Cash on delivery will be made within 7 days from the order confirmation email, and other payment methods will be paid at the time of ordering.
| How to deliver the product
|| Delivery by delivery company Basically, delivery by Yamato Transport.Depending on the situation of the delivery area, it may be Sagawa Express or Japan Post.
If the delivery company's storage period has expired due to a long absence at the customer's convenience and the item is returned to our shop, redelivery will be made by cash on delivery.
| Returns / defective products
|| Please note that we basically do not accept returns or exchanges due to differences in images or individual differences.Many of the products we handle are handmade, and there are individual differences, and we sell products that have passed inspections by the creator and our shop. (If you are concerned about individual differences, please contact us as we can send the actual delivered product by e-mail etc. before shipping.) As an exception, if our shop judges and accepts returns, The return fee will be borne by the customer for returns due to customer's convenience.In addition, if the reason is damage during delivery, defective products, mistakes in the shipped product, etc., we will bear the shipping fee.